1. E0 grade MDF
2. American walnut veneer
3. Chamfer and round corner for protection
4. With cable outlet
5. High quality hardware
Office, Home , School , Hotel
—— OEM Service ——
1. Demand Analysis
Confirm the process and structure requirements, and customize the product size, color, packaging, LOGO printing, or design and produce according to CAD drawings.
Confirm the production drawings, and the customer signs to confirm the production.
3. Confirm the signing of the contract
The contract will be confirmed after the details of cooperation and delivery date are confirmed
4. Order production
Our production base from Germany, Italy. the introduction of technology leader in high precision production line. Ensure products quality.
5. Finished product inspection
The quality inspection department will strictly control product quality and optimize non-toxic, harmless and pollution-free green products.
6. Mass production
International product R&D center. Overall control of the intelligent system. Ensure efficient production.
Our average delivery time is 30 days. We have own export license. Ensure delivery on time.
8. After-sales tracking
We have a professional customer service center, to ensure the product installation is complete.
GOKENG built up a professional engineering team to provide perfect service and the most perfect project solutions for bothengineering customers and brand store customers.The engineering team is for bidding project,plan design,configuration,on site measurement,receiving report,and follow-up service etc.Project cases are from all warks of life such as government,medical institutions,education system,hotel,banking corporation etc.It is also our responsible to provide professional service to help brand store clients build strong sales team by provide training courses,that's why our clients choose us for the past 36 years.
The Service Philosophy: Customer First
GOKENG insists in putting professional people into the right position.Aiming to create a harmonious working environment,our engineering team provide professional plan design,the most reasonable space configuration,and then doing follow-up works to clients.
We are a professional consulting team to help you choose the appropriate furniture and give suggestions and the detailed furniture maintenance principles.
Products under 3 year warranty and maintenances services.Our after-sales service center is responsible for handling customer consultation,complaints,maintenance and emergency service and goodwill visit etc.Under 3 year's guarantee,besides the human factor,the factory will provide new item to customer if the product failed to use after maintenance.
Q1. Can I ask for a sample before place an order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. Yet for consideration of saving postage, we also provide detailed pictures and other documents you require to smooth your concern as an alternative solution.
Q2. Can I have a visit to your factory?
Sure, we have our factory in Zhongshan, China. Just an hour's drive from Guangzhou. If you want to have a visit to our factory,please contact us to make an appointment. Besides showing you around our factory, we can also help you with booking hotel, picking up at the airport, etc.
Q3. What is the payment term of your factory?
Normally in TT 30% deposit, 70% balance before loading; L/C; OA; trade assurance acceptable.
Q4: What about the lead time?
Standard product needs 5-7 work days, customized product time needs 20 days; mass production needs around 10 days.
Q5: I am a small wholesaler, do you accept small order?
Yes, of course. The minute you contact us, you become our precious potential customer. It doesn't matter how small or how large your quantity is, we are looking forward to cooperating with you and hopefully we would grow together in the future.
Q6: Is it possible to put my logo on products?
Yes. You could send your fabric logo to us, and then we can put your logo chairs. Additionally, we can print your logo on boxe.
Q7. How is your quality control?
Quality is our culture. We have a professional quality testing center that conducts chemical and physical tests on raw materials,and only qualified to produce. Professional QC team with 50 members to test the products and packages before delivery.We will control the quality of the goods during all the mass production. we guarantee our customer 100% satisfaction on all our products.Please feel free to feedback us immediately if you are not satisfied with Johor's quality or service, if the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order. For foreign orders, we ensure most accessories. In some special case, we will give a discount as a solution.
Q8. How is your Design Ability?
We have a design team of 80 people, and we work with designers from Finland, Italy and Hong Kong to produce 5 percent of the profits every year.At the same time, there are more than 5,000 image stores in the world. The store style and space layout are all independently designed and developed by our design team.
Q9: Can you give warranty of your products?
Yes,we extend a 100% satisfaction guarantee on all items.we may give the gurantee 5 years.
Q10: Can you do customization?
We have a strong development tool to map custom capabilities.
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Telephone: +86-138 2279 7385
Add: NO.1 ShaGang Road, Sha Lang, WestDistrict, Zhongshan, Guangdong, China
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